Shipping and delivery
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with JUSTYATRA.COM.com, please call our Customer Care Representative.

JUSTYATRA.COM helpdesk. Shall not be liable if customers do not comply with this requirement.

Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by JUSTYATRA.COM.com. In the event that you fail to present a copy of your e-ticket, JUSTYATRA.COM will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

How will I get my boarding pass for an e-Ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver’s license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

Prepaid Ticket Advice (“PTA”)
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

Transaction confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call center, submit request or email INFO@JUSTYATRA.COM
How do I get a refund after cancelling my ticket or reservation?
In case of no-show or unutilized bookings, You shall be required to make requests for any valid and applicable refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

If, JUSTYATRA.COM, upon your consent makes the refund to any mode other than to the original source of your payment, and it suffers any claims, damages, costs, loss or expense as a consequence thereof, You shall be liable to indemnify, hold harmless and make good JUSTYATRA.COM to the fullest extent possible. Further JUSTYATRA.COM shall not be liable for any loss sustained by you arising out of provisioning of the wrong details to JUSTYATRA.COM for the purpose of refunds

Please note convenience fee charged at the time of booking will not be refundable.